How GPS Tracking Devices Improve Customer Satisfaction
If you run any sort of business in the field service industry, your team likely spends a ton of time on the road. Like, all day every day. So, while it’s nice to be able to know where your employees are spending time during the day and keep tabs on vehicle maintenance, the real benefit of vehicle tracking is how it helps with customer satisfaction.
When a customer has an emergency, your GPS tracking devices can help you identify the closest technicians and come to their rescue faster.
There is nothing more frustrating than having to take half a day off of work to wait at home for a repairman. Four-hour arrival windows will not make your customers happy. However, when your GPS tracking devices can provide your customers with realistic arrival times, it’s a HUGE customer service win.
Fewer Billing Issues
How many times have you had a customer say your employee never showed or wasn’t there as long as he said he was? When you’ve got GPS tracking devices on your fleet, you not only have your employees’ backs in the event of a dispute. You also can provide your customer with accurate billing backed by proof. Being able to give peace of mind to your customers in this way is customer service gold.
Fleet tracking software has been proven time and again to lower costs for businesses that truly take advantage of its capabilities. The reports you get with fleet tracking software don’t just improve profitability. GPS tracking devices can help you win more business because you’re able to move your bids lower. (And potentially even do more business with the same amount of staff because you are more effectively routing them!)
You put your reputation on the line every time your drivers hit the road. Moreover, unsafe driving on neighborhood streets can leave potential clients with a bad taste in their mouths about your business. The “halo effect” of GPS tracking devices on your drivers will give your company’s halo an extra shine and maybe even make the phone ring more often with new clients whom you impressed with your team’s safe driving.