Customer Quick Insights
Soon after becoming president of Mr. Rooter Plumbing of Rochester, Catrina Aubry discovered that although the franchise’s ServiceTitan software provided great management of her operations, she still had blindspots. Catrina tells us how she filled those gaps with ClearPathGPS fleet tracking—and how doing so has helped her cut costs, boost productivity, and make her business run more smoothly.
Mr. Rooter Plumbing of Rochester: A family-owned business, a nationally respected brand
There are many plumbing companies in Upstate New York, but the residents of Rochester—New York’s fourth-largest city—have clearly identified a trusted favorite.
Mr. Rooter Plumbing of Rochester has been serving customers throughout the city for two decades. The company’s hundreds of stellar Google Reviews—which feature phrases such as “so happy” and “highly recommend”—help explain the staying power and steady growth of this Mr. Rooter franchise.
When she took over Mr. Rooter Plumbing of Rochester in 2018, Catrina Aubry already had nearly 20 years of industry experience under her belt, having been involved with the franchise since her parents purchased it in 2001.