Finding the Right GPS Fleet Tracking Provider:
7 Important Things to Consider Before You Sign On the Dotted Line
Are you considering GPS fleet tracking service providers? Not sure which one is going to be right for you?
Whether you’re new to the GPS fleet tracking space or not happy with our current provider, the good news is GPS fleet tracking has proven itself as an effective tool that truly does help businesses improve their operations and bottomline.
Though as with any technology, the market can be crowded and confusing as functionality is typically similar as is pricing. So what should you be looking for when it comes to finding the right partner for your business? To ensure you really do get the best results possible?
7 Key Things to Consider Before Signing a Contract with a GPS Fleet Tracking Service Provider
1. What do customers say about the service?
It can be tempting to jump right into a side-by-side comparison of features available from a bunch of different fleet-tracking services.
But before you do that, you can and should narrow your short-list to an even shorter list: First, check out what the actual customers of these different companies have to say about working with them.
Read the reviews on Capterra. Check out Software Advice and TrustPilot. You’ll see that customers of some GPS tracking providers couldn’t be happier — while others are just counting the days until they can get out of their multi-year contracts.
2. Will we get locked into a long-term contract?
Speaking of multi-year contracts, be sure to think about how long you’re committing to this service, and know what it will cost you to get out of it.
In fact, before signing up with any GPS fleet tracking vendor, ask if you can try their service without getting locked into a long-term contract that’ll cost you a small fortune to get out of.
Plenty of companies just like yours have fallen into this trap, signing up with a GPS fleet tracking service provider only to learn that they’re unhappy with service but can’t break the three-year agreement without a hefty penalty.
Our recommendation? Limit your list of potential partners to the few that have flexible contracts that include services on a month-to-month basis, with the option to cancel anytime with no penalty.
3. Can we suspend our service when we don’t need it?
Here’s another great service that only a few GPS fleet tracking providers offer — which could either save or cost you a lot of money depending on your business.
For example, maybe your company doesn’t use its trucks in winter. It’d be nice to keep the GPS trackers installed on those vehicles — just as a safeguard against theft — but you won’t be recording much data on them while they sit on your property. Can you suspend service for those months, and pay just a minimum amount to keep your account active?
With a very small number of providers, the answer is yes. With everybody else, you’ll be stuck paying the full monthly rate for every GPS device year-round, even when you’re not using your vehicles.
4. Does your company offer a money-back guarantee?
Let’s say you find a GPS tracking provider that lets you try their service without a long-term contract. (And we’re not kidding: There are very few of these companies around.)
Your next question should be, “What happens if we choose not to continue after the first month? Will you refund our money?”
The list of companies that make this offer narrows your list even more — but you should stick only with these potential partners. Why take any risk if you don’t have to?
5. Do you serve smaller businesses or just the big guys?
Most GPS fleet tracking providers focus on signing up the zillion-dollar transportation and logistics providers, the publicly traded construction firms, even government agencies.
But what if you’re a local or regional field service company with 20 trucks? Or five? How much attention and support will the company give you after you’ve signed their multi-year contract?
Make sure the provider you sign up with has built its service model on helping smaller customers be successful too.
6. How helpful will your customer service be?
Here’s another key question you’ll want to answer — and not just by asking the company itself, but also by doing your own research and checking out what actual customers say. Check out the customer review sites that discuss fleet management and GPS fleet tracking telematics service providers. Find answers to questions like,
- Do they have US-based support?
- Do they handle all their own support or do they outsource?
- Do customers say they’ve had good experiences when they’ve called for help, or that they were stuck on hold forever and then didn’t get good service?
7. What if we have other systems in place where GPS tracking data would be useful? Does your system integrate or have an open API?
For those businesses that are leveraging other solutions such as ServiceTitan, Fleetio, or Manager Plus, is there a seamless integration already available?
Or will it require a lot of uplift from internal or outside IT tech resources to make it work? What if you have other systems and need data to flow between the two systems?
Yep, partner integrations could be key to your current or future success, and turnkey partner integrations and GPS data via open API is available — if you sign up with the right company.
We hope you found these top 7 questions for consideration valuable in your quest to find the right GPS fleet tracking service provider for your business.
As we know the importance and positive impact GPS fleet tracking can have on your business. And we also know that having the right provider in place really does make a big difference. A provider like ClearPathGPS that has the technology and has the tools. But most importantly, has your back, and is focused on ensuring your success.
At ClearPathGPS, we are focused on helping our customers improve their operations and bottomline. Our top-rated GPS fleet tracking solutions provide real-time data insights and tools needed to more effectively manage the vehicles, people, and assets businesses send into the field everyday. Can ClearPathGPS help your operations get better results? Let’s find out – request a demo or contact us today!